Customer Testimonials
Not well because you do not go back on your offer because you the dealership made a mistake and do not offer a decent explanation that they didn’t any compensation for their error.
Great experience. All professional staff.
First service at dealership and everything was good. Thank you!
Recently got a used vehicle from here. Was shopping for vehicles for about a week and was already getting tired of sales people who have been negotiating with me back and forth, and then after giving me a price, proceed to add a bunch of services that I did not ask for.
When I saw the vehicle I was looking for, Mike (sales) assisted me. I told him my situation, and that I did not want to go back and forth with him about the price, just asked if he can do any better about the internet posted price, and ... Read More Google - Jun 18, 2025
Came to Houston in 2024 of last year looking for our dream truck my husband and I met Edgar Ramirez Salesman. Because of economical reasons we weren’t able to purchase our dream truck last year but we keep in contact with our salesman he was very patient with us helping us find our truck with lots of months waiting and trying to purchase our dream truck we finally have our 2025 gmc sierra 2500 with help of Edgar Ramirez and Cesar one of the accounts managers have to really appreciate each and one of them for there help and patients they had. ... Read More Google - Jun 18, 2025
I’ve bought many vehicles new and used. This was the most pleasant experience I’ve had in doing so. Zero pressure from the salesman to the finance team. I’ll definately visit them next time I’m in the market for another vehicle.
Beck & Masten has been getting a lot better. Their service time is still the longest I have ever experienced, 2 hours for an oil change and it could be worse then that sometimes. But as of late, the customer service has greatly improved and the prices are not to terrible.
They got me in and out fairly quickly. I like that. I always wait for service.
Very friendly and let me know when vehicle was ready. They even ubered me back to get my car. My oil change was really quick also
Adrian in the service department was exceptional when I took my Hummer EV in for a service. Everything was done in a few hours.
Matthew provided great service. I would highly recommend him as a service advisor.
Friendly team members very polite they did a excellent job on my 2020 acadia thanks
Dealership Ireland’s top notch. But the service dept is absolutely terrible. Zero communication. No effort to make clients experience pleasant. There’s been three service managers in the past 18 Months and revolving door with reps. From the outside looking in I can imagine it sucks yo work in the service department here, but jeez don’t take it out on your customers. At least act like you care…
Richard Wohl was an endearing salesman. He is a regular guy and we appreciated his no non-sense approach. He was friendly, honest, and polite and did a great job negotiating us a great price on a new truck. I can’t stand sales guys that are overly cool and smooth-talking, but Richard was none of those things.
Absolutely loving my new car. Chris, Hector and Lisette have been great! Looking forward to doing more business with them in the future.
My family and I was traveling from out of town and was in a bind. My advisor understood the situation and made moves so we could get our car fix the same day. Extreme professionalism and friendliness!
Overall Satisfied with the service I received. The reason i gave only 4 stars was because it took 4 days to get the vehicle diagnosed.
Edgar Ramirez was really helpful and he is a good salesman just bought an F-150 from them!! 🙂
Richard wohl was the most professional and the most helpful sales man I ever met he was patient with me and would explain everything to me more than twice he also went beyond and fixed a scratch on the truck with no problem and also added a new key for the truck in all I was pleased with the out come of the truck and him one of the best salesman and will recommend him to anybody
(Translated by Google) Very good service (Original) Muy buena atención
I really enjoyed my experience with Beck & Masten North. The entire team was amazing and friendly. Once the numbers aligned, I signed!
Good service! I will return far future oil change and preventative maintenance! Great service and environment to wait.
Takes a little longer than what they tell you to finish the service but overall they do a pretty good job
I worked with Devin at this dealership to purchase my vehicle. Devin was very professional, knowledgeable, and timely. I live in Massachusetts and he was able to do all the paperwork digitally in a very timely manner. He also coordinated transportation and had the vehicle shipped to me very quickly.
After contacting multiple dealerships to purchase a Lexus RCF, most of them didn’t give me the time of day when they learned the car would have to be shipped and I wasn’t coming in person. Devin treated me like every other customer and provided great customer service. If ... Read More Google - Jun 12, 2025
Kudos to Eric Steil and Cesar M for the great attention and support during this purchase, went the extra mile !
Kudos to Eric Steil and Cesar M for the great attention and support during this purchase, went the extra mile !
Adrian very polite and professional. Detailed description of issues found and big I last service call mprovement over l
Great service and friendly staff.
I took my GMC Sierra Denali to this location for service. While my vehicle was in the service department. A few items were procured namely my disabled vet handicap parking plaque and $20 dollars from the arm rest compartment. I mentioned this to the service team and service manager at around 6pm on June 9, 2025. On the morning of June 10, 2025 at 2:44 am Onstar sent a notification my vehicle had been stolen. Coincidence, hmmm I am just wondering 🤔
Well, I bring my truck to do the oil change and tire rotation and the attention is super good, super professional and super friendly
Patience and Great Service Redefined by Frankie and Chris at Beck and Masten GMC My search for a vehicle at Beck and Masten GMC was made incredibly easy and pleasant by Frankie and Chris. What truly stood out was their exceptional patience. They never rushed me, thoroughly explained everything, and genuinely seemed committed to making sure I was happy. This level of personalized, patient service is rare and truly appreciated. Thank you, Frankie and Chris, for making my experience a five-star one!
Christopher in the service department is on top of it and great to deal with!
We have had excellent service from this dealership! Aiden and Oscar in the service area are great people who provide excellent customer service
A once-great dealership has joined Group 1. Luckily there are still locally owned GMC dealerships to shop. Just sad that I bought 3 trucks from here and now all they do is sell you items you don't want.
I was pleasantly surprised! My sales Rep, "Rick Wohl" and his manager are the best! No haggle or hassle. Honesty and customer care at it's best! I recommend this amazing team to anyone interested in trustworthy and make it happen now, service.
Adrian Carrascoso is the Best Service Advisor that we have ever had. Adrian is Friendly, has a Positive Attitude , Knowledgeable. He keeps you informed and up-to-date. Adrian is a Great Asset .
I always take my vehicle with an issue and satisfy person I’ve been with George the advisor he is outstanding
I had my truck recalibrated and this GMC team is so professional and fast, specially Itaty and Javonte!
I had a 7:45 Oil Change appointment ,, everything went well!! Oscar was very helpful
Service is always done in a reasonable amount of time. Chris Todd kept me informed through the whole process on where the work process was.
Michelle Shepard was the most amazing salesperson I could ever imagine working with to purchase my new truck. I’ll be recommending Michelle to others as well as returning hopefully soon to buy my wife’s new vehicle.. Thanks Michelle !!!
I bought a GMC Yukon, my sales associate Richard Wohl and the experience was excellent. From the first contact, Richard was very kind, clear, and always available to answer my questions. Communication was very fluid, and he made me feel comfortable throughout the entire process. Highly recommended if you're looking for someone reliable and professional!
Great, fast, experience and Chris was an expert at making things happen!
(Translated by Google) Excellent service Richard (Original) Excelente servicio Richard
The staff was very professional and friendly
I went into the Beck and Masten Buick/GMC fully expecting to just shop and get a quote for my vehicle trade in. The friendly staff, flexible quotes, and available stock was enough to convince us to purchase a new vehicle that day. I appreciate everyone involved, and I love my new car.
Great service before and after the sale. I bought online and my salesman and the finance deptment was great. I would buy from this dealership again.
Great Customer Service By Ron and James. Greatly appreciated the helped from the phone call and in person, i got best customer service from them to get my vehicle parts. All of the guys are Very friendly and helpful. Thanks Ron!
I scheduled an appointment online & my service advisor (Cameron H) definitely made us feel at home. He was very informative & walked us through the process. He answered all my questions & was overall just the best. Everyone greeted us & a few others had some conversations with us. It was a great experience & such a welcoming place. I was more than happy choosing to bring my car here. 1000/10.
Very professional
Excellent sales and finance experience. Made buying car super smooth. Highly recommend Beck & Masten to everyone.
Everyone was very professional. Everything that was scheduled was handled properly.
I contacted the dealership to confirm that the vehicle I was looking at online was, in fact, on the lot before making the drive out there and I was lucky enough to get Geno Salazar, an internet sales rep, on the phone. I’ve, unfortunately, had terrible experiences with other dealerships in the past where I’ve driven out for a scheduled visit only for them to tell me the vehicle I inquired about is no longer on the lot or hasn’t arrived yet. I shared this experience with Geno on the phone and asked if it was possible ... Read More Google - May 31, 2025
Lovish did a fantastic job helping us out !
The dealership when above and beyond to help me get the truck of my dreams. I will definitely be back.
If you don't try this dealership, you are missing out on a great experience. From day 1 of emailing with Darin, about a Acadia I saw they had advertised, to walking into the showroom...I felt important by all staff especially Darin. My husband felt the same way. This dealership is superb above and beyond any dealership we have dealt with. This is now our definite go to. Thank you Darin and the whole staff of Beck & Masten.
David Cordova Was such a Great Sales man , as well as everyone else from the moment we walked in until the moment we left great customer service !! Will definitely be back in the future !!!
I had an amazing experience working with Mike Sharaf at the dealership! From start to finish, he was professional, knowledgeable, and genuinely helpful. Mike took the time to understand what I was looking for, answered all my questions and made the entire process smooth and stress-free. He went above and beyond to get me the best deal possible and made sure I left the lot confident and happy with my purchase. I highly recommend asking for Mike if you’re in the market for a new or used car—he’s honest, attentive, and truly cares about his customers. A+ ... Read More Google - May 28, 2025
Great service by the service manager Justin. He is professional and kept me up to date. He is a great representative for you all
In the end two superstars helped us have the most enjoyable experience purchasing our vehicle. (Daniel & Lizette) They were kind and knowledgeable and didn't mind our 3 young children having a little fun either. I gave it 4 stars because initially we were working with a team member (Fatima) who did not have our best interest when trying to communicate and begin negotiations but afterwards we were very impressed with their hard work.
Hector and Christopher were exceptional! I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recommend them. My financial representative secured a favorable rate for me, and I am very satisfied with the experience.
Hector and Christopher were exceptional! I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recommend them. My financial representative secured a favorable rate for me, and I am very satisfied with the experience.
I had an appointment and still took 3.5 hours to do oil change and rotate tires!!!!
Jarvis Payton was really understanding and took patience with me to understand what I needed. Took the time to get to know me as a client and make this process as smooth as possible.
Great experience with Lovish today. Another truck from Beck and Masten. Thank you.
Sales person Edgar Ramirez, sales manager Jorge Gomez and finance manager Cesar Flores provided exceptional service, in locating a hard to find 2025 Yukon with diesel engine and specific color combination. The transaction was very smooth. The sales process was a pleasure. This is a highly professional and courteous team. We decided to drive from our home in San Antonio to Houston to purchase our vehicle at Best and Masten North due to this great team. They made us feel like family and we are very happy with the purchase, the smooth process and the new vehicle. 5 stars - exceptional service.
Ronaldo Lewis, or PJ from Beck and Masten GMC North is great! We love him as a dealer. He got me in a brand new 2025 GMC Yukon XL Elevation in exactly the color I wanted, with the features I wanted and without the ones I didn’t want, like a sunroof. Thank you so much for making it happen PJ. We're leaving for Abilene, Texas tomorrow morning and then to Arkansas so I'm so very glad for your ability to make it happen so quickly. You treated my family very well. Blessings, Lauren Williams
Listen, we drove across Houston not sure if we could make a deal, and I have to brag on PJ, Jorge, Rueben, and the whole dealership! A1 customer service, exceptional facilities, friendly professionals that always made sure we had water and our kids were ok. One of the best car buying experiences I’ve had! Go check out Beck & Masten and experience for yourself!
Chris was super helpful. Went beyond to get my vehicle taken care of. Highly recommend.
Cameron in the service department was so helpful and on top of things. They got my car fixed for even less than expected and communicated with me throughout the process.
Cameron in service is the man!
First of all the vehicle was falsely advertised on the website as only have 4 miles (new), but it was actually a demo/loaner with about 3500 miles. Was not impressed with the dealership at all really. We were told repeatedly to give Lovish, the salesman 5 stars, even shown an example. We had to argue about a rebate with him, the finance person seemed confused on how certain things should be handled since we paid cash and I'm still waiting for shade/security cover for the cargo area.
Beck & Master Buick GMC are the best, very friendly and professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us super well. Very grateful to you and the Beck & Master family. Thank you.
We always have an excellent experience at this dealership. My family has bought 9 vehicles from this dealership in the past 25 years.
Lovish was the best! He made the car-buying process smooth, stress-free, and enjoyable. Super knowledgeable, patient, and genuinely cared about finding the right fit for me. Highly recommend asking for Lovish if you want top-notch service!
I had to get out earlier than expected to take my mom to a surgery and Ashley and Kevin did a great job of getting my vehicle done ASAP. Really appreciated the care.
Came by on a Friday afternoon to get my car appraised and Megan was extremely helpful!
Great service and experience.
They truly appreciate repeat customers and provide great service. I plan to continue to use them for my truck needs.
Christopher was my service advisor, he did a great job keeping communication lines open. The job was done in a timely manner
Javonte Wright was PHENOMENAL !!!! PJ as very receptive and helpful too. Didn't like the train ride in finance though. 798 credit score got me a 9.6% rate only to be refinanced days later @ 4.25% with my credit union. THATS SOME BULLSHIT to say the least. Good thing my salesman was a straight shooter and kept his word on the sales price. Javonte Wright FTW 💪🏾
The staff are friendly but the service is slow. The facilities are dated and lack luster
Christina Guajardo sets a high standard for customer service. She was professional, clear, and made the entire process smooth and stress-free. Her communication and care didn’t go unnoticed—she made a strong impression.