Customer Testimonials

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DealerRater Jun 19, 2025

Not well because you do not go back on your offer because you the dealership made a mistake and do not offer a decent explanation that they didn’t any compensation for their error.

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Google Jun 19, 2025

Great experience. All professional staff.

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Google Jun 19, 2025

First service at dealership and everything was good. Thank you!

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Google Jun 18, 2025

Recently got a used vehicle from here. Was shopping for vehicles for about a week and was already getting tired of sales people who have been negotiating with me back and forth, and then after giving me a price, proceed to add a bunch of services that I did not ask for. When I saw the vehicle I was looking for, Mike (sales) assisted me. I told him my situation, and that I did not want to go back and forth with him about the price, just asked if he can do any better about the internet posted price, and ... Read More

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Google Jun 18, 2025

Came to Houston in 2024 of last year looking for our dream truck my husband and I met Edgar Ramirez Salesman. Because of economical reasons we weren’t able to purchase our dream truck last year but we keep in contact with our salesman he was very patient with us helping us find our truck with lots of months waiting and trying to purchase our dream truck we finally have our 2025 gmc sierra 2500 with help of Edgar Ramirez and Cesar one of the accounts managers have to really appreciate each and one of them for there help and patients they had. ... Read More

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DealerRater Jun 17, 2025

I’ve bought many vehicles new and used. This was the most pleasant experience I’ve had in doing so. Zero pressure from the salesman to the finance team. I’ll definately visit them next time I’m in the market for another vehicle.

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Google Jun 17, 2025

Beck & Masten has been getting a lot better. Their service time is still the longest I have ever experienced, 2 hours for an oil change and it could be worse then that sometimes. But as of late, the customer service has greatly improved and the prices are not to terrible.

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DealerRater Jun 17, 2025

They got me in and out fairly quickly. I like that. I always wait for service.

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Google Jun 17, 2025

Very friendly and let me know when vehicle was ready. They even ubered me back to get my car. My oil change was really quick also

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Google Jun 17, 2025

Adrian in the service department was exceptional when I took my Hummer EV in for a service. Everything was done in a few hours.

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Google Jun 17, 2025

Matthew provided great service. I would highly recommend him as a service advisor.

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Google Jun 17, 2025

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Google Jun 16, 2025

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DealerRater Jun 16, 2025

Friendly team members very polite they did a excellent job on my 2020 acadia thanks

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DealerRater Jun 15, 2025

Dealership Ireland’s top notch. But the service dept is absolutely terrible. Zero communication. No effort to make clients experience pleasant. There’s been three service managers in the past 18 Months and revolving door with reps. From the outside looking in I can imagine it sucks yo work in the service department here, but jeez don’t take it out on your customers. At least act like you care…

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Google Jun 15, 2025

Richard Wohl was an endearing salesman. He is a regular guy and we appreciated his no non-sense approach. He was friendly, honest, and polite and did a great job negotiating us a great price on a new truck. I can’t stand sales guys that are overly cool and smooth-talking, but Richard was none of those things.

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Google Jun 15, 2025

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DealerRater Jun 14, 2025

Absolutely loving my new car. Chris, Hector and Lisette have been great! Looking forward to doing more business with them in the future.

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DealerRater Jun 14, 2025

My family and I was traveling from out of town and was in a bind. My advisor understood the situation and made moves so we could get our car fix the same day. Extreme professionalism and friendliness!

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Google Jun 14, 2025

Overall Satisfied with the service I received. The reason i gave only 4 stars was because it took 4 days to get the vehicle diagnosed.

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Google Jun 14, 2025

Edgar Ramirez was really helpful and he is a good salesman just bought an F-150 from them!! 🙂

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Google Jun 14, 2025

Richard wohl was the most professional and the most helpful sales man I ever met he was patient with me and would explain everything to me more than twice he also went beyond and fixed a scratch on the truck with no problem and also added a new key for the truck in all I was pleased with the out come of the truck and him one of the best salesman and will recommend him to anybody

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Google Jun 14, 2025

(Translated by Google) Very good service (Original) Muy buena atención

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Google Jun 13, 2025

I really enjoyed my experience with Beck & Masten North. The entire team was amazing and friendly. Once the numbers aligned, I signed!

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DealerRater Jun 13, 2025

Good service! I will return far future oil change and preventative maintenance! Great service and environment to wait.

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Google Jun 13, 2025

Takes a little longer than what they tell you to finish the service but overall they do a pretty good job

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Google Jun 13, 2025

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Google Jun 12, 2025

I worked with Devin at this dealership to purchase my vehicle. Devin was very professional, knowledgeable, and timely. I live in Massachusetts and he was able to do all the paperwork digitally in a very timely manner. He also coordinated transportation and had the vehicle shipped to me very quickly. After contacting multiple dealerships to purchase a Lexus RCF, most of them didn’t give me the time of day when they learned the car would have to be shipped and I wasn’t coming in person. Devin treated me like every other customer and provided great customer service. If ... Read More

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DealerRater Jun 12, 2025

Kudos to Eric Steil and Cesar M for the great attention and support during this purchase, went the extra mile !

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Google Jun 12, 2025

Kudos to Eric Steil and Cesar M for the great attention and support during this purchase, went the extra mile !

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DealerRater Jun 11, 2025

Adrian very polite and professional. Detailed description of issues found and big I last service call mprovement over l

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Google Jun 11, 2025

Great service and friendly staff.

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DealerRater Jun 11, 2025

I took my GMC Sierra Denali to this location for service. While my vehicle was in the service department. A few items were procured namely my disabled vet handicap parking plaque and $20 dollars from the arm rest compartment. I mentioned this to the service team and service manager at around 6pm on June 9, 2025. On the morning of June 10, 2025 at 2:44 am Onstar sent a notification my vehicle had been stolen. Coincidence, hmmm I am just wondering 🤔

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Google Jun 10, 2025

Well, I bring my truck to do the oil change and tire rotation and the attention is super good, super professional and super friendly

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Google Jun 10, 2025

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Google Jun 9, 2025

Patience and Great Service Redefined by Frankie and Chris at Beck and Masten GMC My search for a vehicle at Beck and Masten GMC was made incredibly easy and pleasant by Frankie and Chris. What truly stood out was their exceptional patience. They never rushed me, thoroughly explained everything, and genuinely seemed committed to making sure I was happy. This level of personalized, patient service is rare and truly appreciated. Thank you, Frankie and Chris, for making my experience a five-star one!

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Google Jun 9, 2025

Christopher in the service department is on top of it and great to deal with!

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Google Jun 9, 2025

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DealerRater Jun 9, 2025

We have had excellent service from this dealership! Aiden and Oscar in the service area are great people who provide excellent customer service

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Google Jun 9, 2025

A once-great dealership has joined Group 1. Luckily there are still locally owned GMC dealerships to shop. Just sad that I bought 3 trucks from here and now all they do is sell you items you don't want.

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Google Jun 8, 2025

I was pleasantly surprised! My sales Rep, "Rick Wohl" and his manager are the best! No haggle or hassle. Honesty and customer care at it's best! I recommend this amazing team to anyone interested in trustworthy and make it happen now, service.

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Google Jun 8, 2025

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Google Jun 7, 2025

Adrian Carrascoso is the Best Service Advisor that we have ever had. Adrian is Friendly, has a Positive Attitude , Knowledgeable. He keeps you informed and up-to-date. Adrian is a Great Asset .

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Google Jun 7, 2025

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Google Jun 7, 2025

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Google Jun 7, 2025

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Google Jun 7, 2025

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DealerRater Jun 7, 2025

I always take my vehicle with an issue and satisfy person I’ve been with George the advisor he is outstanding

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Google Jun 6, 2025

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DealerRater Jun 5, 2025

I had my truck recalibrated and this GMC team is so professional and fast, specially Itaty and Javonte!

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Google Jun 5, 2025

I had a 7:45 Oil Change appointment ,, everything went well!! Oscar was very helpful

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Google Jun 5, 2025

Service is always done in a reasonable amount of time. Chris Todd kept me informed through the whole process on where the work process was.

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Google Jun 4, 2025

Michelle Shepard was the most amazing salesperson I could ever imagine working with to purchase my new truck. I’ll be recommending Michelle to others as well as returning hopefully soon to buy my wife’s new vehicle.. Thanks Michelle !!!

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Google Jun 4, 2025

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Google Jun 4, 2025

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Google Jun 4, 2025

I bought a GMC Yukon, my sales associate Richard Wohl and the experience was excellent. From the first contact, Richard was very kind, clear, and always available to answer my questions. Communication was very fluid, and he made me feel comfortable throughout the entire process. Highly recommended if you're looking for someone reliable and professional!

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Google Jun 4, 2025

Great, fast, experience and Chris was an expert at making things happen!

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Google Jun 4, 2025

(Translated by Google) Excellent service Richard (Original) Excelente servicio Richard

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Google Jun 3, 2025

The staff was very professional and friendly

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DealerRater Jun 3, 2025

I went into the Beck and Masten Buick/GMC fully expecting to just shop and get a quote for my vehicle trade in. The friendly staff, flexible quotes, and available stock was enough to convince us to purchase a new vehicle that day. I appreciate everyone involved, and I love my new car.

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Google Jun 3, 2025

Great service before and after the sale. I bought online and my salesman and the finance deptment was great. I would buy from this dealership again.

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Google Jun 2, 2025

Great Customer Service By Ron and James. Greatly appreciated the helped from the phone call and in person, i got best customer service from them to get my vehicle parts. All of the guys are Very friendly and helpful. Thanks Ron!

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Google Jun 2, 2025

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Google Jun 1, 2025

I scheduled an appointment online & my service advisor (Cameron H) definitely made us feel at home. He was very informative & walked us through the process. He answered all my questions & was overall just the best. Everyone greeted us & a few others had some conversations with us. It was a great experience & such a welcoming place. I was more than happy choosing to bring my car here. 1000/10.

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Google May 31, 2025

Very professional

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DealerRater May 31, 2025

Excellent sales and finance experience. Made buying car super smooth. Highly recommend Beck & Masten to everyone.

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Google May 31, 2025

Everyone was very professional. Everything that was scheduled was handled properly.

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Google May 31, 2025

I contacted the dealership to confirm that the vehicle I was looking at online was, in fact, on the lot before making the drive out there and I was lucky enough to get Geno Salazar, an internet sales rep, on the phone. I’ve, unfortunately, had terrible experiences with other dealerships in the past where I’ve driven out for a scheduled visit only for them to tell me the vehicle I inquired about is no longer on the lot or hasn’t arrived yet. I shared this experience with Geno on the phone and asked if it was possible ... Read More

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Google May 31, 2025

Lovish did a fantastic job helping us out !

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Google May 30, 2025

The dealership when above and beyond to help me get the truck of my dreams. I will definitely be back.

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Google May 29, 2025

If you don't try this dealership, you are missing out on a great experience. From day 1 of emailing with Darin, about a Acadia I saw they had advertised, to walking into the showroom...I felt important by all staff especially Darin. My husband felt the same way. This dealership is superb above and beyond any dealership we have dealt with. This is now our definite go to. Thank you Darin and the whole staff of Beck & Masten.

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DealerRater May 29, 2025

David Cordova Was such a Great Sales man , as well as everyone else from the moment we walked in until the moment we left great customer service !! Will definitely be back in the future !!!

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Google May 29, 2025

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Google May 28, 2025

I had an amazing experience working with Mike Sharaf at the dealership! From start to finish, he was professional, knowledgeable, and genuinely helpful. Mike took the time to understand what I was looking for, answered all my questions and made the entire process smooth and stress-free. He went above and beyond to get me the best deal possible and made sure I left the lot confident and happy with my purchase. I highly recommend asking for Mike if you’re in the market for a new or used car—he’s honest, attentive, and truly cares about his customers. A+ ... Read More

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DealerRater May 28, 2025

Great service by the service manager Justin. He is professional and kept me up to date. He is a great representative for you all

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Google May 28, 2025

In the end two superstars helped us have the most enjoyable experience purchasing our vehicle. (Daniel & Lizette) They were kind and knowledgeable and didn't mind our 3 young children having a little fun either. I gave it 4 stars because initially we were working with a team member (Fatima) who did not have our best interest when trying to communicate and begin negotiations but afterwards we were very impressed with their hard work.

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Google May 27, 2025

Hector and Christopher were exceptional! I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recommend them. My financial representative secured a favorable rate for me, and I am very satisfied with the experience.

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DealerRater May 27, 2025

Hector and Christopher were exceptional! I am particularly impressed with the dealership’s services. This transaction marks my second purchase within the past five years, and I highly recommend them. My financial representative secured a favorable rate for me, and I am very satisfied with the experience.

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DealerRater May 27, 2025

I had an appointment and still took 3.5 hours to do oil change and rotate tires!!!!

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Google May 26, 2025

Jarvis Payton was really understanding and took patience with me to understand what I needed. Took the time to get to know me as a client and make this process as smooth as possible.

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Google May 26, 2025

Great experience with Lovish today. Another truck from Beck and Masten. Thank you.

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DealerRater May 26, 2025

Sales person Edgar Ramirez, sales manager Jorge Gomez and finance manager Cesar Flores provided exceptional service, in locating a hard to find 2025 Yukon with diesel engine and specific color combination. The transaction was very smooth. The sales process was a pleasure. This is a highly professional and courteous team. We decided to drive from our home in San Antonio to Houston to purchase our vehicle at Best and Masten North due to this great team. They made us feel like family and we are very happy with the purchase, the smooth process and the new vehicle. 5 stars - exceptional service.

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Google May 26, 2025

Ronaldo Lewis, or PJ from Beck and Masten GMC North is great! We love him as a dealer. He got me in a brand new 2025 GMC Yukon XL Elevation in exactly the color I wanted, with the features I wanted and without the ones I didn’t want, like a sunroof. Thank you so much for making it happen PJ. We're leaving for Abilene, Texas tomorrow morning and then to Arkansas so I'm so very glad for your ability to make it happen so quickly. You treated my family very well. Blessings, Lauren Williams

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Google May 26, 2025

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Google May 25, 2025

Listen, we drove across Houston not sure if we could make a deal, and I have to brag on PJ, Jorge, Rueben, and the whole dealership! A1 customer service, exceptional facilities, friendly professionals that always made sure we had water and our kids were ok. One of the best car buying experiences I’ve had! Go check out Beck & Masten and experience for yourself!

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Google May 25, 2025

Chris was super helpful. Went beyond to get my vehicle taken care of. Highly recommend.

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Google May 25, 2025

Cameron in the service department was so helpful and on top of things. They got my car fixed for even less than expected and communicated with me throughout the process.

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Google May 25, 2025

Cameron in service is the man!

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DealerRater May 24, 2025

First of all the vehicle was falsely advertised on the website as only have 4 miles (new), but it was actually a demo/loaner with about 3500 miles. Was not impressed with the dealership at all really. We were told repeatedly to give Lovish, the salesman 5 stars, even shown an example. We had to argue about a rebate with him, the finance person seemed confused on how certain things should be handled since we paid cash and I'm still waiting for shade/security cover for the cargo area.

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DealerRater May 24, 2025

Beck & Master Buick GMC are the best, very friendly and professional treatment, especially Mr. Hector Rincon, one of the best salesmen, friendly and professional. Thank you, Mr. Hector for treating us super well. Very grateful to you and the Beck & Master family. Thank you.

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DealerRater May 24, 2025

We always have an excellent experience at this dealership. My family has bought 9 vehicles from this dealership in the past 25 years.

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Google May 24, 2025

Lovish was the best! He made the car-buying process smooth, stress-free, and enjoyable. Super knowledgeable, patient, and genuinely cared about finding the right fit for me. Highly recommend asking for Lovish if you want top-notch service!

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Google May 24, 2025

I had to get out earlier than expected to take my mom to a surgery and Ashley and Kevin did a great job of getting my vehicle done ASAP. Really appreciated the care.

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Google May 24, 2025

Came by on a Friday afternoon to get my car appraised and Megan was extremely helpful!

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Google May 24, 2025

Great service and experience.

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DealerRater May 24, 2025

They truly appreciate repeat customers and provide great service. I plan to continue to use them for my truck needs.

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Google May 23, 2025

Christopher was my service advisor, he did a great job keeping communication lines open. The job was done in a timely manner

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Google May 23, 2025

Javonte Wright was PHENOMENAL !!!! PJ as very receptive and helpful too. Didn't like the train ride in finance though. 798 credit score got me a 9.6% rate only to be refinanced days later @ 4.25% with my credit union. THATS SOME BULLSHIT to say the least. Good thing my salesman was a straight shooter and kept his word on the sales price. Javonte Wright FTW 💪🏾

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DealerRater May 23, 2025

The staff are friendly but the service is slow. The facilities are dated and lack luster

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Google May 23, 2025

Christina Guajardo sets a high standard for customer service. She was professional, clear, and made the entire process smooth and stress-free. Her communication and care didn’t go unnoticed—she made a strong impression.


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